Return and Refund Policy

Last updated: November 13, 2026

This policy applies to orders purchased from https://rivetandedge.com and delivered to the United States.

1. Returns for Defective Products Only

We accept returns only for defective products.

We do not accept returns for change of mind, personal preference, or ordering the wrong size or color when the item supplied matches the order and its description.

If your order arrives damaged, incorrect, or incomplete, please contact us so we can review the issue and provide an appropriate remedy.

Nothing in this policy limits your mandatory rights under applicable law.

2. Return Request Period

Please submit your return request within 30 calendar days after delivery.

Contact info@rivetandedge.com and provide:

• Your order number.
• The name of the affected item.
• A description of the defect or issue.
• Relevant photographs, where reasonably available.

We will respond within 3 business days. This request period does not limit any longer period required by applicable law.

3. Return Authorization and Address

Please contact us before returning an item.

After reviewing your request and confirming that a return is required, we will provide the applicable return address and instructions by email.

The return receiving address may vary depending on the order and return arrangements. Do not send items to the original shipping address, the sender address on your package, or our business contact address unless we expressly confirm that address in your return instructions.

Please dispatch an authorized return within the deadline stated in the return instructions. Contact us if you need assistance meeting that deadline.

4. Return Shipping Costs

For confirmed defective products, we will cover reasonable return shipping costs by providing a prepaid return label, arranging collection, or reimbursing return postage that we agreed to in advance, depending on the return arrangement.

Please contact us before purchasing return postage.

Restocking fee: We do not charge a restocking fee for defective-product returns.

5. Exchanges

We do not offer exchanges.

If a product is defective, please contact us to request assistance under the return and refund process described in this policy.

6. Refund Process

We will review returned items within 3 business days after receipt and notify you of the outcome.

For approved defective-product claims, we will refund the amount paid for the affected item and any applicable delivery charges required by law.

Approved refunds will be issued to the original payment method within 5–10 business days after approval. Your bank or payment provider may require additional time to display the refund.

If we confirm that you do not need to return the item, we will explain the refund arrangements by email.

7. Statutory Rights

Nothing in this policy excludes or limits any mandatory consumer rights relating to defective, damaged, incorrectly supplied, or otherwise non-conforming goods.

8. Contact Us

Store Name: Rivet & Edge
Website: https://rivetandedge.com
Customer Support Email: info@rivetandedge.com
Phone: +86 177 6730 9694

Our business contact address is not necessarily the return receiving address. Please obtain return instructions before sending any item back.